PRIVACY POLICY

Overview:

This company is committed to respecting your online privacy and we recognize your need for appropriate protection and management of any information you share with us through the website.

By registering for, accessing, using, and/or downloading any service, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

This policy describes the types of information we collect, why and how we use the information, with whom we share it, and the choices you can make about our use of the information. This policy also describes the measures we take to protect the security of the information and how you can contact us about our privacy practices.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. The company reserves its right to amend or modify in any manner as it deems fit the Privacy Policy from time to time, at its sole and absolute discretion.

We may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way we treat a user’s personally identifiable information, or in the Privacy Policy itself, We will at our discretion display a notice on the website or send users an email. You can view the website on such changes from time to time, as provided for above, so that you may review the changed terms prior to continuing to use the services. As always, if you object to any of the changes to our terms, and you no longer wish to use the services, you may contact us on info@floatingcanvas.co to deactivate your account. Unless stated otherwise, our current Privacy Policy applies to all information that the Company has about you and your account. If a user uses the services or accesses the website after a notice of changes has been sent to such a user or published on the website, such a user hereby provides his/her/its consent to the changed terms.

Types of Information Collected:

Personal Information: Personal Information means any information that may be used to identify an individual, including, but not limited to, the first and last names, temporary and permanent address, telephone number, date of birth, age, gender, e-mail address, or any other contact information. Furthermore, Sensitive Personal Data or Information (“SPDI”) of a person includes personal information about that person relating to passwords, financial information (bank accounts, credit and debit cards or other payment instruments), physical information. We limit the collection of personal information to that which is necessary for its intended purpose.

Non-Personal Information: Non-personal information means information that does not specifically identify an individual, but includes information from you, such as your browser type, the URL of the previous websites you visited, your Internet Service Provider (ISP), operating system and your Internet Protocol (IP) address. We may gather any non-personal information regarding how many people visit the website, the pages they visit, their IP address, browser types and versions used while visiting the website. We may also collect Non-Personal Information that you voluntarily provide, such as information included in response to a questionnaire, or a survey conducted by us.

Usage Information: Usage Information includes without limitation all data and information collected automatically through the website (or through the third party analytics service providers), by use and access of the website in the nature of system administrative data, statistical and demographic data, and operational information and data generated by or characterising use of the website including without limitation Non-Personal Information, cookies, website traffic, time spent on the website, number of visits to the website and other similar information and behaviour indicating the mode and manner of use of the website.

Collection of Information:

We may collect information from you when you:

Register on the website

  • Update or change personal details in your account

  • Use the website for any of the services being offered thereon (including, when you report a problem with the website and/or the services)

  • Voluntarily participate in campaigns conducted by us on the website or respond to questionnaires published by us on the website (if any)

  • Voluntarily complete a customer survey or provide feedback in relation to the products and services provided on the website or leave comments on the website; and

  • When you carry out transactions on the website

Use of Information:

We use your Information to:

  • Manage your account (including, maintenance of informal records of payments and other transactions that take place within a group).

  • Fulfil your requests for the products and services offered on the website, i.e., to process and deliver your orders placed on the website (including to manage payments, fees and charges and collect and recover money owed to us).

  • Respond to your inquiries about its offerings and the transactions carried out on the website.

  • Provide you with information about products and services available on the website and offer you other products and services that we believe may be of interest to you.

  • Periodically send promotional emails about new products or special offers or events.

  • Resolve any glitches on the website including addressing any technical problems.

  • Improve the services and content on the website and your experience of navigating through the website and carrying out transactions on the website.

  • We may use the Information to monitor your use of the services and may review and analyse the Information to provide you with customised service.

  • We may use your Non-Personal Information or Usage Information for internal business purposes, such as data analysis, research, developing new products and/or features, enhancing and improving existing products and services and identifying usage trends.

Protection of Information:

We consider the confidentiality and security of your information to be of utmost importance. We therefore use industry standards, and physical, technical, and administrative security measures to keep Information confidential and secure.

We do not rent, sell, or share Information with other people or with other non-affiliated entities, except with your consent or to provide services you have requested for or under the following circumstances:

We may share Information with our partners, and affiliates to contact you via email, phone, or otherwise for the provision of services being availed by you on the website.

To process your transactions, we may direct you to a payment gateway service provider of our own choice, which may have access to the Information provided by you while making such payment.

We may engage third party vendors and/or contractors to perform certain support services, who may have limited access to Information.

We may share information with government authorities in response to subpoenas, court orders, or other legal processes; to establish or exercise legal rights; to defend against legal claims; or as otherwise required by law. This may be done in response to a law enforcement agency’s request.

Please be advised that, however, while we strive to protect Information and privacy, we cannot guarantee or warranty its absolute security when Information is transmitted over the internet onto the website.

Access to your account on the website is via your login credentials, which are password protected and this helps to secure your account information. You are solely responsible for maintaining the confidentiality of your login credentials. To ensure safety of your Information, you are advised against sharing your login credentials with anyone. If you suspect any unauthorised use of your account, you must immediately notify us in accordance with the Terms of Use. You shall be liable to indemnify us for any loss suffered by us due to such unauthorised use of your account.

For any loss or theft of Information, due to unauthorised access to your device through which you use the website or other reasons solely attributable to you, we shall not be held liable or responsible under any circumstances whatsoever. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the user, etc.

Third Party Service Providers & Links:

We may engage third party vendors and/or contractors to perform certain support services, including, without limitation, fulfilment of your orders/service requests, software maintenance services, advertising and marketing services, web hosting services and such other related services which are required by us to provide our services efficiently. These third parties may have limited access to Information. If they do, this limited access is provided so that they may perform these tasks for us and they are not authorised by us to otherwise use or disclose Information, except to the extent required by law. We do not make any representations concerning the privacy practices or policies or terms of use of such websites.

The website may contain links and interactive functionality interacting with the websites of third parties. We are not responsible for and have no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such websites. Before enabling any sharing functions to communicate with any such websites or otherwise visiting any such websites, we strongly recommend that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party website.

Minor's Privacy:

We strongly encourage parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools can also prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although we are not intended for use by minors, we respect the privacy of minors who may inadvertently use the internet.

Payment

We use Razorpay for processing payments. We/Razorpay do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used if necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. For more insight, you may also want to read terms and conditions of Razorpay on https://razorpay.com

Cookies

Cookies are text files we place in your computer’s browser, mobile phone, tablet, or other devices to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us. For example, registering on the website. We use cookies and/or other tracking technologies to distinguish you from other users of the services and to remember your preferences on the website. We use traffic log cookies to identify which pages are being used. We only use this information for statistical analysis purposes and then the data is removed from the system. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs thus helping us to provide you with a better experience when you use the services on the website.

Control over your Personal Information

You have the right to withdraw your consent at any point, provided such withdrawal of the consent is intimated to us in writing through an email at info@floatingcanvas.co requesting for the same.

If you at any time wish to rectify your personal information, you may write to us through an email at info@floatingcanvas.co If you wish to delete your account, and thereby discontinue using the services provided by us on the website, you may do so at any time, in accordance with the Terms of Service.

The Governing Law

This Policy shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Mumbai, Maharashtra. In the event of any dispute arising out of this Policy the same shall be settled by a binding arbitration conducted by a sole arbitrator, appointed jointly by us, and governed by the Arbitration and Conciliation Act, 1996 and its Rules thereof. The seat and venue of arbitration shall be Mumbai, Maharashtra.

This Privacy Policy is published in compliance with Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 and Information Technology (Intermediaries Guidelines) Rules, 2011 and also other laws as applicable.

Contact us

Team Float Private Limited

2302, 23rd Floor, Rushabh Apartments, 

Dr. Parekh Street, Prathna Samaj,

Girgaon, Mumbai - 400 004.

Mail: info@floatingcanvas.co

Phone: +91 9820233568

Time: Mon – Sat (10:00 – 19:00)

For registering your complaint, please write to us at the above-mentioned email address in relation to any violation of the Policy or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We shall redress the complaint in accordance with the provisions of the Information Technology Act, 2000 and Rules made there under.